iw1004 Privacy Policy

Introduction and Purpose

Protecting the personal data of every player who uses the iw1004 platform is our top priority. This Privacy Policy clearly explains how iw1004 collects, stores, processes, and protects information about you.

This policy covers iw1004's website, mobile app, and all related services. By continuing to use this platform, you are considered to have accepted and agreed to the terms in this policy.

If you need any clarification about this policy, you can contact [email protected].

Information We Collect

When you register and use iw1004, we may collect the following types of information—

2.1 Information provided directly by you

• Name, date of birth, and contact details (email address)
• Personal information entered when creating your account
• Financial information related to payments and transactions
• A copy of your national registration card or identity document submitted for verification (KYC) purposes
• Correspondence received through customer service contact

2.2 Technical information collected automatically

• IP address, browser type, and device information
• Games played, deposit and withdrawal records
• Time spent on the site and click patterns
• Information obtained from cookies and similar tracking technologies

2.3 Information received from third parties

We may receive related information from payment verification, fraud prevention, and payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay.

How We Use Your Information

Information collected is used only for the following purposes—

• To open accounts and carry out identity verification
• To provide gaming services properly
• To process and verify payments
• To protect player safety and prevent unauthorised activity
• To improve 24/7 customer service and deliver the best gaming experience
• To maintain legal and compliance records
• To notify players of personalised services and changes relevant to them

iw1004 does not sell or rent players' personal information to third-party advertising companies.

Cookies and Tracking Technologies

iw1004 uses cookies and similar technologies on its website. These help improve the way players browse and interact with the site.

4.1 Types of Cookies

• Essential Cookies: Required for the website to function properly; for example — session management
• Functional Cookies: To remember players' language preferences and display settings
• Analytics Cookies: To measure and analyse website traffic and performance

4.2 Refusing Cookies

You can disable cookies through your browser settings; however, if essential cookies are disabled, some website features may not work correctly.

Data Sharing and Disclosure

iw1004 may share players' personal information with third parties only in the following circumstances—

• Service Providers: Partner service companies that handle payments on the platform, such as KBZPay, Wave Money, AYA Pay, and CB Pay
• Fraud Prevention: Financial security verification services
• Legal Requirements: Cases where it is necessary to fulfil legal obligations
• Our Business Operations: When required for operational and administrative purposes

When such sharing takes place, we ensure that third parties follow the same protection standards as we do.

Data Security Measures

iw1004 applies technical and procedural measures to protect players' personal information—

• SSL (Secure Socket Layer) encryption is used for all data transmissions
• Financial information is stored in encrypted databases
• Access is restricted to staff and services that require it
• Security checks are carried out on a regular basis
• Access logs are protected with 2-step verification

We honestly acknowledge, however, that no internet-based data transmission can be guaranteed 100% secure; players must also take care to keep their accounts secure.

Data Retention Period

iw1004 retains players' personal information for as long as is needed to provide services and to meet legal record-keeping requirements.

After an account is closed, financial records and gaming records may be retained in accordance with legal requirements; if they no longer need to be retained, a data deletion request can be made (see Section 8).

Players' Individual Rights

Every player using iw1004 has the following rights regarding their personal information—

8.1 Right of Access and Review

You can check how your personal information is being handled and request a copy of the information we hold about you.

8.2 Right to Rectification

You can request that inaccurate or outdated personal information be corrected.

8.3 Right to Erasure

You can request deletion of personal information that no longer needs to be retained without a legal or compliance reason. Financial and KYC records may be kept for the legally required period.

8.4 Right to Restriction

You can request that the processing of your personal information be restricted; for example — when a player wants to put things on hold while a suspected policy breach is reviewed.

8.5 Right to Object

You have the right to object to personal profiling and direct marketing communications.

To exercise these rights, please email us at [email protected]. We will respond within 30 days of receiving your request.

Protection of Minors

iw1004 services are only open to players aged 21+. If we discover that personal data of a person under 21 has been collected, it will be deleted immediately and their account will be closed.

If parents or guardians have any concerns about this, please contact us immediately at [email protected].

Links to Third-Party Services

The iw1004 platform includes payment gateways and game providers. These third-party services may have their own privacy policies, which we do not control.

When accessing these third-party services, please also review their respective policies.

Policy Updates

iw1004 reserves the right to update this privacy policy at any time. For significant changes, we will update the "Last Revised" date shown at the top of this policy and notify players in advance.

Continued use of the platform after any updates will be considered acceptance of those changes.